Helping Organizations Improve People, Performance & Processes
ACE Training & Consultancy helps organizations identify and address people, performance, process and workplace challenges through customized training, consultancy and organizational development interventions.
Our OD Approach
Is Your Organization Facing Any of These Challenges?
Organizational problems often appear as individual incidents but may point to deeper issues involving people, processes, roles or systems.
Managers aren't taking ownership
Managers may be technically capable but struggle with delegation, accountability, feedback, conflict or people management.
Departments work in silos
Communication gaps, weak coordination and unclear responsibilities can create recurring problems between teams.
SOPs aren't being followed
Processes and policies may exist on paper but are not consistently understood, implemented or reviewed.
Performance expectations are unclear
Employees may understand their duties without having clear, measurable expectations around performance.
HR systems aren't delivering
KRAs, appraisal systems, policies or feedback mechanisms may require review, redesign or stronger implementation.
You know something isn't working
Management may recognize a problem but need an outside perspective to diagnose the underlying causes.
We Start With the Requirement — Not a Standard Training Program
Depending on the challenge, ACE may combine diagnosis, training, facilitation, consultancy, coaching and process interventions.
Diagnose
Understand the organization, people, processes and underlying issue.
Design
Develop an intervention aligned with management priorities and organizational needs.
Intervene
Use training, workshops, consultancy, coaching or process interventions as appropriate.
Implement
Translate recommendations into actions, responsibilities and review mechanisms.
Review
Review application and progress and identify further actions where required.
What Can ACE Help Your Organization With?
OD interventions can address one issue or combine several areas depending on the organization's needs.
People & Leadership
Leadership development, managerial effectiveness, delegation, accountability, ownership, feedback, coaching, conflict and team effectiveness.
Performance
KRA/KPI development, goal setting, performance management, review systems, productivity and performance accountability.
HR Systems
Job descriptions, HR policies, employee feedback, performance appraisal, engagement, grievance mechanisms and HR process review.
Processes & SOPs
SOP development and implementation, role clarity, responsibility mapping, workflow and interdepartmental coordination.
Communication & Behaviour
Workplace communication, interpersonal relationships, empathy, feedback, conflict management and workplace behaviour.
Team Effectiveness
Improving collaboration, coordination, trust, accountability and effectiveness within and across teams.
From Diagnosis to Ongoing OD Support
The scope can be designed around the size, urgency and complexity of the organization's requirement.
OD Diagnostic
Management discussions, employee feedback, process review, issue identification and a practical action plan.
Targeted Intervention
A focused intervention for a clearly identified challenge such as accountability, managerial effectiveness or communication.
90-Day Intervention
Structured diagnosis, intervention, implementation and review over a defined period.
Ongoing OD Consultancy
Continuing external OD support for management across people, performance, HR and organizational priorities.
Organizational Problems Rarely Fit Into One Training Topic.
For example, if managers are not delegating effectively, the requirement may involve more than a leadership workshop.
- Manager development
- Delegation and accountability framework
- Role and responsibility clarity
- Feedback and follow-up
- Implementation review
The appropriate intervention depends on the actual organizational problem.
Training + Consultancy + OD
ACE can combine different interventions when a workplace challenge requires more than a one-time training session.
Selected Client Experience
ACE has worked with organizations across healthcare, education, manufacturing, financial services, government and other sectors.
Tally
Business partner development, business enhancement and strategic planning interventions.
TRUMPF
Customized training informed by TNA, practical role plays and post-training evaluation.
Mahindra
Team effectiveness and behavioural development interventions.
Crompton Greaves
Managerial development intervention.
LIC Housing Finance
Leadership and managerial development experience.
Peoples Group
OD consultancy focused on processes and streamlining work and practices.
What Our Work Has Focused On
“ACE conducted a Training Needs Analysis, incorporated client inputs and customized the program accordingly. The training included practical role plays and evaluation.”
— TRUMPF client feedbackACE has supported organizational development work involving process setup and streamlining of work and practices.
— Peoples Group client experienceIs Your Organization Facing a People or Performance Challenge?
You don't have to know whether you need training, consultancy, process improvement or an OD intervention before you contact us. Start by telling us what is happening.